Transport Administrator

Salary                  To be confirmed at interview, depending on experience

Main Purpose of the Role

To ensure and maintain good customer relations with the sub-contractors used on a regular basis, keeping costs to a minimum and ensuring the best level of customer service is maintained.  Building strong rapport with each sub-contractor through verbal communication of plans and availability of loads.  To assist with all other transport departments as and when required.

Must Haves

Minimum of 1 years’ experience as in a fast-paced transport or logistics environment

Numerate – ability to work with numerical data is required

Highly competent with PC literate – Sound working knowledge of Microsoft Suite and Transport IT/ web based systems

Excellent customer service and administration skills

Highly organised, self-sufficient and able to work on own initiative and to tight deadlines

Be flexible in your approach to work and hours, adaptable to change and a strong team player

Good UK graphical knowledge

Reliable in approach to work and adaptable to fit into different teams and environments

Professional in appearance and manner

Must have own transport, full UK driving licence and ability to travel to work

Accountable KPI’s

Customer service – To ensure all subcontracted orders are processed to be delivered on time, in full and meet delivery needs

Ensure all requests for customer orders are processed in a timely fashion and updated in the systems with all relevant details

Maintenance of a strong sub-contractor list throughout the year, with a minimum percentage of KLL loads covered

Key Accountabilities

Customer Service

Effective and efficient planning of the sub-contractor activity throughout the year by:

• Strong and clear communication of customers’ requirements to the sub-contractor both verbally and in writing
• Promptly answering telephone and email enquiries in a professional manner
• Speaking to the third parties and/customers to understand any concerns with any delivery or planning activities
• Working with customers to understand their demands for short and long-term planning activities
• Entry of all movements of jobs onto the relevant systems
• Reporting any concerns to the transport / customer services manager
• Working in tandem with the other teams such as warehouse and transport teams to understand sub-contractor requirements
• Raising any concerns over delivery with other internal teams and providing solutions for resolution
• Investigating and solving pre and post departure customer escalations and issues
• Maintain good levels of communication
• Plan and communicate effective handovers during absence to ensure that there is a clear plan and line of communication/reporting should any questions arise

Cost control

Minimise cost through effective and robust processes and practices to ensure the customer demands are met and communicated correctly.

Reduce subcontracting costs by searching for the most up to date costings from the relevant area of the UK and reduce costs by maintaining excellent levels of communication with subcontractors.

Production of subcontracting stats – profit excluding fuel surcharge

Communication

Monitor the previous day’s collections and deliveries to provide information and communicate to relevant internal/external customers. Liaise with internal/external stakeholders to advise them of issues or delays along with planned corrective action, to maintain a two-way communication flow and minimise customer issues.  All the above should be in a timely manner to better manage and prevent escalation of issues.

Teamwork        

Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Logistics Ltd teams

Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns to the customer services manager