Pallet Networks Customer Services Co-Ordinator

June 28, 2024

To ensure effective customer service levels are maintained through effective execution and communication of customer requirements to the transport teams, including internal and external transportation stakeholders.

To provide strong planning and administration of the systems, providing the best customer service possible.

Must Have Skills / Experience
Minimum of 1 years’ experience in a fast paced transport or logistics environment.
Lead by example to motivate, inspire and encourage teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Logistics teams.
Maintaining standards of H&S, hygiene and security in the work environment.
Strong PC based knowledge including Excel spreadsheet, Microsoft word, Power-point and transport IT.
Excellent written, numeracy and accurate data entry skills and strong attention to detail.
Good communication skills, responds to enquiries via telephone & email providing support for both internal and external contacts.
Tenacious individual with the ability to think on your feet, confident when making decisions and can challenge to resolve issues.
Punctual and reliable in approach to work, flexible and adaptable to fit into different teams and environments.
Reliable in your approach to work and adaptable to fit into different teams and environments.
Highly organised, self-sufficient and able to work on own initiative, with ability to multi task, work in a fast paced environment to tight deadlines
Own transport, full UK driving licence and ability to make your own way to work.

Key Accountabilities
Ensure effective and efficient customer service levels are maintained.
Communicate clearly maintaining a positive and professional attitude towards customers at all times.
Carry out general administration tasks and aid in the accuracy of paperwork.
Acknowledging and resolving customer complaints, promptly through various channels.
Maintaining records of customer’s deliveries, discrepancies, comments and queries
Maintaining standards of Health & Safety, hygiene and security in the work environment.
Encouraging team work by displaying the correct behaviours towards all members of the team.

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