Operations Manager

Description:

The Operations Manager is responsible for leading the warehouse activity and ensuring that operational targets for safety, performance, accuracy, and service levels are consistently achieved. Reporting to the Senior Operations Manager, this role manages Team Leaders and warehouse colleagues to deliver smooth, efficient, and compliant daily operations.

• Fast-paced warehouse environment with rota-based working.
• May require flexibility to support different shifts or peak periods.
• Occasional manual handling and site walk-throughs.

Key accountabilities

Operational Delivery

• Oversee day-to-day activities within your designated warehouse function.
• Ensure all processes are followed to deliver high levels of accuracy, productivity, and service.
• Manage workflow, resource allocation, and shift execution to meet operational plans.
• Resolve operational issues quickly, escalating to Senior Operations Manager as required.
• Support continuous monitoring of WMS and inventory accuracy.

Team Leadership

• Manage and motivate Team Leaders and their teams to achieve productivity, safety, and quality targets.
• Conduct regular 1:1s, performance reviews, and support colleague development.
• Promote a positive, safety-first culture across all teams.
• Support effective induction and training for new starters.