Careers

Salary                  To be confirmed at interview, depending on experience

Main Purpose of the Role

To ensure and maintain good customer relations with the sub-contractors used on a regular basis, keeping costs to a minimum and ensuring the best level of customer service is maintained.  Building strong rapport with each sub-contractor through verbal communication of plans and availability of loads.  To assist with all other transport departments as and when required.

Must Haves

Minimum of 1 years’ experience as in a fast-paced transport or logistics environment

Numerate – ability to work with numerical data is required

Highly competent with PC literate – Sound working knowledge of Microsoft Suite and Transport IT/ web based systems

Excellent customer service and administration skills

Highly organised, self-sufficient and able to work on own initiative and to tight deadlines

Be flexible in your approach to work and hours, adaptable to change and a strong team player

Good UK graphical knowledge

Reliable in approach to work and adaptable to fit into different teams and environments

Professional in appearance and manner

Must have own transport, full UK driving licence and ability to travel to work

Accountable KPI’s

Customer service – To ensure all subcontracted orders are processed to be delivered on time, in full and meet delivery needs

Ensure all requests for customer orders are processed in a timely fashion and updated in the systems with all relevant details

Maintenance of a strong sub-contractor list throughout the year, with a minimum percentage of KLL loads covered

Key Accountabilities

Customer Service

Effective and efficient planning of the sub-contractor activity throughout the year by:

• Strong and clear communication of customers’ requirements to the sub-contractor both verbally and in writing
• Promptly answering telephone and email enquiries in a professional manner
• Speaking to the third parties and/customers to understand any concerns with any delivery or planning activities
• Working with customers to understand their demands for short and long-term planning activities
• Entry of all movements of jobs onto the relevant systems
• Reporting any concerns to the transport / customer services manager
• Working in tandem with the other teams such as warehouse and transport teams to understand sub-contractor requirements
• Raising any concerns over delivery with other internal teams and providing solutions for resolution
• Investigating and solving pre and post departure customer escalations and issues
• Maintain good levels of communication
• Plan and communicate effective handovers during absence to ensure that there is a clear plan and line of communication/reporting should any questions arise

Cost control

Minimise cost through effective and robust processes and practices to ensure the customer demands are met and communicated correctly.

Reduce subcontracting costs by searching for the most up to date costings from the relevant area of the UK and reduce costs by maintaining excellent levels of communication with subcontractors.

Production of subcontracting stats – profit excluding fuel surcharge

Communication

Monitor the previous day’s collections and deliveries to provide information and communicate to relevant internal/external customers. Liaise with internal/external stakeholders to advise them of issues or delays along with planned corrective action, to maintain a two-way communication flow and minimise customer issues.  All the above should be in a timely manner to better manage and prevent escalation of issues.

Teamwork        

Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Logistics Ltd teams

Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns to the customer services manager

About us:

Knowles Logistics is trusted by some of the biggest and best-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long-term benefits for both parties. We aim to carry out our operations sustainably, and that’s not just by minimising our environmental impacts but also by examining efficiencies across the business and fully embracing development opportunities.

The Role:

You will provide leadership and support for a team of direct reports in the warehouse on a day-to-day basis and establish yourself as a key player in the wider Operational Management team. You will be expected to plan, delegate, and monitor the workload across all warehouse functions within your area in order to meet the required operational service level across a range of customers in a safe and efficient manner.

You can demonstrate strong leadership skills to drive forward positive changes in the company culture, team performance and operational processes, to be an advocate of the Knowles Health & Safety culture and ensure compliance of processes at all times. Some of what is required is shown below, however this list not exhaustive.

Requirements:

Must have:

• Minimum of 3 years’ experience in a Warehouse environment
• Experience with using WMS systems
• Ability to multi‐task and work in a fast paced environment
• Be self-sufficient, able to work on own initiative and to tight deadlines
• Good time keeping, highly organised and be adaptable to change
• Excellent communication skills both written and verbal
• Solid understanding of relevant Health & Safety practices
• Excellent numerical skills with high accuracy and attention to detail
• Be competent with Microsoft Excel and Word

Key accountabilities:

• Have excellent verbal communication skills and the ability to communicate effectively with customers, peers, subordinates and managers
• Be confident and approachable to all internal and external customers
• Respond to all customer emails and phone calls in a helpful, positive and professional manner
• Ensure all operational issues are escalated as required
• Provide accurate end of shift updates to the Area Manager for handover purposes in
• Have excellent verbal communication skills and the ability to communicate effectively with customers, peers, subordinates and managers

• Be confident and approachable to all internal and external customers
• Respond to all customer emails and phone calls in a helpful, positive and professional manner
• Ensure all operational issues are escalated as required
• Provide accurate end of shift updates to the area manager for handover purposes including what has been achieved and what is still outstanding
• Utilise spare resource and equipment effectively by working with other supervisors
• Demonstrate the correct behaviours and lead by example in all areas of your work
• Support new starters into the business by offering guidance, training and support
• Manage and support any short or long term absences from the team including monitoring, return to work interviews and follow up action as required
• Manage any conduct and performance issues from the team with counselling, training or retraining, performance improvement plans and disciplinary action as required

What We Offer / Benefits:

• We have training and development.
• Free uniform & PPE provided.
• Auto enrolment into pension.
• Statutory holiday entitlement.
• Salary – depending on experience and discussed at interview.

Working with the planning team to ensure effective running of the day to day Knowles Logistics Pallet Network fleet. Planning and manage effective movement of freight around the local area, including providing strong planning of the operational logistics arm of the business. Effective communication with the team to meet the demands of the network and providing the best customer service possible to internal and external stakeholders. Able to communicate efficiently with the drivers and monitor / problem solve any issues that may occur.

Minimum of 2 years’ experience  in a fast paced transport or logistics environment. Operator licencing awareness along with up to date knowledge of compliance such as gross weights, construction an use regulations, Working Time Directive and EU Drivers hours. PC literate – Sound working knowledge of Microsoft Word, Excel & PowerPoint, Traffic management and warehouse management systems along with any other IT/ web based systems. Strong verbal and written communication skills along with excellent customer service skills. Highly organised, self-sufficient and as well as working as part of a team, have the ability to work on own initiative and to tight deadlines. Be flexible in your approach to work and hours, adaptable to change and a strong team player. Local (PE) area knowledge, this will grow as you develop into the role. Reliable and adaptable to fit into different teams and environments with a flexible approach to work and hours. Strong people management, leadership  and interaction skills. Proactive with the ability to make quick decisions and to communicate changes swiftly to those affected by the changes made. A highly organised self-starter, responsible for own actions and decisions.

Due to continued expansion, we are looking to recruit additional transport planners to ensure the effective running of the Knowles Logistics fleet. Planning and managing effective movement of freight around the country, including providing strong planning of the operational logistics arm of the business. Effective communication with the customer service team to meet the demands of the customer and providing the best customer service possible to internal and external stakeholders.

Fleet / Driver management

Ensure the effective running of the Knowles fleet through:

• Allocation of 100% of the daily plan against all drivers and loads
• Following and updating the execution of the daily plan including systems updates
• Maximising drivers workers hours within the Tachograph and WTD framework
• Making decisions on how many vehicles are required to deliver shipments
• Communication of any issues or failures that are unavoidable to the relevant customer/representative including out of hours communication
• Proactive management of the fleet – including making changes and replanning any issues with loads or drivers
• Communication of the plan to all drivers to ensure the drivers are all in place at the correct times to collect loads and deliver them
• Briefing and debriefing of drivers on the current day/night plans
• Working in tandem with the driver debrief administrators
• Ensuring completion of a thorough handover to the next transport operators on the following shift
• Attending daily operational meetings on a rota basis with timely information about the previous and current days plan
• Working together with the planners to achieve the customer requirements
• Working out costs of delivery and monitoring revenue on a day to day basis
• Reviewing load plans and looking at contingency strategies where necessary
• Entry of all movements of jobs onto the relevant PC and web based systems
• Reporting any concerns to the Head of Transport
• Working in tandem with the other transport operators within the team on the same shift and on other shifts
• Raising any concerns over delivery with other teams and providing solutions for resolution

Systems

• Entering driver and vehicle information of the daily plan into Road Runner for the following 24 hours
• Updating Road Runner with live load information when debriefing drivers in person or over the phone
• Understanding and checking the warehouse management system to foresee any issues with loads

Cost control

• Minimise overtime, nights out and demurrage. Reduce agency labour through effective planning of driver and vehicle usage

Customer Service

• Answering telephone in a professional manner and dealing with field and customer enquiries.
• Speaking to drivers to understand their issues and offer resolutions in planning the management of their loads.
• Portraying a professional appearance and manner at all times as a representative of Knowles Logistics

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles logistics Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment.
• Confident to have open discussions with colleagues enabling decisions to be made about any changes necessary
• Open to changes within the workplace
• Flexibility over shift patterns to support the team
• Professional at all times working with colleagues within your own and other departments

About us:

Knowles Logistics is trusted by some of the biggest and best-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long-term benefits for both parties. We aim to carry out our operations sustainably, and that’s not just by minimising our environmental impacts but also by examining efficiencies across the business and fully embracing development opportunities.

The Role:

You will provide leadership and support for a team of direct reports in the warehouse on a day-to-day basis and establish yourself as a key player in the wider Operational Management team. You will be expected to plan, delegate, and monitor the workload across all warehouse functions within your area in order to meet the required operational service level across a range of customers in a safe and efficient manner.

You can demonstrate strong leadership skills to drive forward positive changes in the company culture, team performance and operational processes, to be an advocate of the Knowles Health & Safety culture and ensure compliance of processes at all times. Some of what is required is shown below, however this list not exhaustive.

Requirements:

Must have:

• Minimum of 3 years’ experience in a Warehouse environment
• Experience with using WMS systems
• Ability to multi‐task and work in a fast paced environment
• Be self-sufficient, able to work on own initiative and to tight deadlines
• Good time keeping, highly organised and be adaptable to change
• Excellent communication skills both written and verbal
• Solid understanding of relevant Health & Safety practices
• Excellent numerical skills with high accuracy and attention to detail
• Be competent with Microsoft Excel and Word

Key accountabilities:

• Have excellent verbal communication skills and the ability to communicate effectively with customers, peers, subordinates and managers
• Be confident and approachable to all internal and external customers
• Respond to all customer emails and phone calls in a helpful, positive and professional manner
• Ensure all operational issues are escalated as required
• Provide accurate end of shift updates to the Area Manager for handover purposes in
• Have excellent verbal communication skills and the ability to communicate effectively with customers, peers, subordinates and managers

• Be confident and approachable to all internal and external customers
• Respond to all customer emails and phone calls in a helpful, positive and professional manner
• Ensure all operational issues are escalated as required
• Provide accurate end of shift updates to the area manager for handover purposes including what has been achieved and what is still outstanding
• Utilise spare resource and equipment effectively by working with other supervisors
• Demonstrate the correct behaviours and lead by example in all areas of your work
• Support new starters into the business by offering guidance, training and support
• Manage and support any short or long term absences from the team including monitoring, return to work interviews and follow up action as required
• Manage any conduct and performance issues from the team with counselling, training or retraining, performance improvement plans and disciplinary action as required

What We Offer / Benefits:

• We have training and development.
• Free uniform & PPE provided.
• Auto enrolment into pension.
• Statutory holiday entitlement.
• Salary – depending on experience and discussed at interview.

About us:

Knowles Logistics are trusted by some of the biggest and well-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long term benefits for both parties. We aim to carry out our operations sustainably and that’s not just in minimising our environmental impacts, but by examining efficiencies across the business and fully embracing development opportunities.

The Role:

Supporting the Shift Supervisor and Warehouse Manager with effective management and supervision of the shifts operations, including distribution of workload for all Warehouse Operatives including agency labour that is allocated to the operation.

Requirements:

• Strong PC based knowledge including intermediate skills and knowledge of Excel and web-based systems.
• Previous Experience of using Emperica and Road Runner or similar would be advantageous.
• Strong Leadership and Management skills with the ability to delegate and supervise individuals.
• Diligent attention to detail and attention to safety of themselves and others around the workplace.
• Confident individual who can challenge when the need arises and at the appropriate level.
• Mature, professional approach, confidence to communicate and deal with all levels of people.
• Excellent organisational and planning skills working on your own.

Key Accountabilities are:

• Operating IT systems when covering for the Supervisor, managing the staff on shift.
• Ensure effective and efficient running of the warehouse function and customer satisfaction by:
  • Ensure warehouse supervisor is kept informed of all operational issues, in particular those that may lead to service disruption or non-delivery.
  • Ensure that the Company’s health and safety policies and guidelines are adhered to.
  • To achieve the expected hourly output as determined by the site daily volumes.
  • To control the reworking of stock and the decanting of containers as and when required.
  • To control the accuracy of receiving, picking and dispatch.
  • Effective intake of goods and supplies from all customers.
  • Correct storing of goods – Monitoring locations and carrying out checks to ensure the teams accuracy.

What We Offer / Benefits:

• We have training and development.
• Free uniform & PPE provided.
• Auto enrolment into pension.
• Statutory holiday entitlement.
• Salary – depending on experience and discussed at interview.

Candidates with the relevant experience or job titles of; Senior Warehouse Operative, Warehouse Supervisor, Goods Inwards Warehouse Manager, Warehouse Assistant Manager, Warehouse Coordinator may also be considered for this role.

HGV Class 1 & 2

Requirements:

• Comfortable with being based on the road
• Required to regularly work to tight deadlines that may require additional hours of work at times of pressure
• Flexibility is required during peak periods e.g. Christmas, Easter, etc. and to work additional shifts to cover holiday and sickness
• Ability to work to strict deadlines in a time critical environment
• Professional and courteous when communicating with colleagues or customers
• C+E UK Licence
• Up to date CPC Training
• Ability to multi‐task and work in a fast paced environment
• Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers
• Professional in appearance
• Must have own transport and full UK driving licence and own transportation to work

Key Accountabilities:

• Providing high standard of customer service and relations to customers and suppliers, ensuring compliance with their site rules and regulations at all times
• Liaising with the Transport desk to make them aware of any potential difficulties or any variations from original brief
• Ensuring that the vehicle is driven at all times with the utmost concern for other road users, pedestrians and the local environments through which you travel
• To accurately complete all documentation required by the Company and the customer
• Ensuring that all Company rules and regulations and compliance with legislation is achieved at all times
• Ensuring that paperwork is checked against consignment, reporting any issues or differences
• To strive to ensure the punctual collection and delivery of all loads
• Ensuring the safety of the vehicle and its load at all times whilst on duty and reporting any defects to the Traffic office/Workshop as soon as identified
• Assisting with the loading and unloading of the vehicle, using lifting equipment where authorised and trained to do so
• To be flexible in terms of starting and finishing times of shifts
• To maintain the cleanliness of the vehicle whilst on duty, leaving the vehicle as you would expect to find it and reporting of any defects immediately
• To undertake any other tasks as reasonably requested by Transport Operator
• To maintain trailer hygiene to the standards set by our customer including sweeping out of the trailers as and when required or instructed.
• This list is not exhaustive and the job holder may be required to undertake other duties commensurate with the position as required.

Communication

• Contact internal customers to resolve any queries or problem that may arise.
• Responding to and dealing with both internal and external customer communication by email and telephone and in person

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns to the Transport Manager

Warehouse Operatives that have the ability to function well as part of a team. You must have very effective organisational and communication skills and a flexible approach to work. Minimum of 1 years’ experience of working within a Warehouse environment. Fork Lift Truck Certificate, Counterbalance, Pivot, Flexi/Bendi trucks is an advantage. The ability to multi‐task and work in a fast paced environment. Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers. Ensuring a high standard of hygiene at all times, clean as you go work ethic (damages, spillages and general hygiene are maintained at all times)

Requirements:

• Minimum of 1 years’ experience of working within a Warehouse environment
• Fork Lift Truck Certificate, Counterbalance, Pivot, Flexi/Bendi trucks – Desirable: (MEWP) Scissor Lift Certificate
• Must be able to work as assigned in either office or warehouse environments
• Professional in appearance
• Diligent attention to detail and attention to safety of themselves and others around the workplace
• Ability to multi‐task and work in a fast paced environment
• Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers
• Highly organised, self-sufficient and able to work on own initiative and to tight deadlines
• Flexible in approach to work and adaptable to fit into different teams and environments
• Confident and approachable
• Chemical and Manual Handling Trained Desirable but not essential as training will be given
• Must hold a full UK driving licence and have own transportation to work

Accountable KPI’s:

• Customer Service – Accuracy of stock levels when picking orders – 98%
• Quality – Ensure product is loaded correctly and safely for transit – 99%
• Cost – Ensure safe storage and loading to eradicate breakages – 1%

Key Accountabilities:

Customer Service

Ensure effective and efficient running of the warehouse function and customer satisfaction by: 

• Taking delivery of goods and supplies
• Storing of goods
• Picking of goods
• Preparation of stock
• Loading of stock by hand, pump truck or forklift
• Keep accurate records of stocks
• Assisting with stock taking as and when required
• Keeping warehouse and work area clean and tidy through use of chemicals and non hazardous equipment
• Use of the correct methods for manual handling
• Use of automatic wrapper to correct procedure
• Completion of relevant paperwork
• Correct completion of the picking and unloading paperwork and IT based systems
• Ensuring cleanliness of stock and warehouse (this includes cleaning spillages and damages as they happen or on discovery)

Communication

• Contact internal customers to resolve any queries or problem that may arise with paperwork
• Responding to and dealing with customer communication by email and telephone

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns or near misses to the Site Manager