Careers

Description:

The Operations Manager is responsible for leading the warehouse activity and ensuring that operational targets for safety, performance, accuracy, and service levels are consistently achieved. Reporting to the Senior Operations Manager, this role manages Team Leaders and warehouse colleagues to deliver smooth, efficient, and compliant daily operations.

• Fast-paced warehouse environment with rota-based working.
• May require flexibility to support different shifts or peak periods.
• Occasional manual handling and site walk-throughs.

Key accountabilities

Operational Delivery

• Oversee day-to-day activities within your designated warehouse function.
• Ensure all processes are followed to deliver high levels of accuracy, productivity, and service.
• Manage workflow, resource allocation, and shift execution to meet operational plans.
• Resolve operational issues quickly, escalating to Senior Operations Manager as required.
• Support continuous monitoring of WMS and inventory accuracy.

Team Leadership

• Manage and motivate Team Leaders and their teams to achieve productivity, safety, and quality targets.
• Conduct regular 1:1s, performance reviews, and support colleague development.
• Promote a positive, safety-first culture across all teams.
• Support effective induction and training for new starters.

Working with the planning team to ensure effective running of the Knowles Logistics fleet. Planning and managing effective movement of freight around the country, including providing strong planning of the operational logistics arm of the business. Effective communication with the customer service team to meet the demands of the customer and providing the best customer service possible to internal and external stakeholders.

Fleet / Driver management

Ensure the effective running of the Knowles fleet through:

• Allocation of 100% of the daily plan against all drivers and loads
• Following and updating the execution of the daily plan including systems updates
• Maximising drivers workers hours within the Tachograph and WTD framework
• Making decisions on how many vehicles are required to deliver shipments
• Communication of any issues or failures that are unavoidable to the relevant customer/representative including out of hours communication
• Proactive management of the fleet – including making changes and replanning any issues with loads or drivers
• Communication of the plan to all drivers to ensure the drivers are all in place at the correct times to collect loads and deliver them
• Briefing and debriefing of drivers on the current day/night plans
• Working in tandem with the driver debrief administrators
• Ensuring completion of a thorough handover to the next transport operators on the following shift
• Attending daily operational meetings on a rota basis with timely information about the previous and current days plan
• Working together with the planners to achieve the customer requirements
• Working out costs of delivery and monitoring revenue on a day to day basis
• Reviewing load plans and looking at contingency strategies where necessary
• Entry of all movements of jobs onto the relevant PC and web based systems
• Reporting any concerns to the Head of Transport
• Working in tandem with the other transport operators within the team on the same shift and on other shifts
• Raising any concerns over delivery with other teams and providing solutions for resolution

Systems

• Entering driver and vehicle information of the daily plan into Road Runner for the following 24 hours
• Updating Road Runner with live load information when debriefing drivers in person or over the phone
• Understanding and checking the warehouse management system to foresee any issues with loads

Cost control

• Minimise overtime, nights out and demurrage. Reduce agency labour through effective planning of driver and vehicle usage

Customer Service

• Answering telephone in a professional manner and dealing with field and customer enquiries.
• Speaking to drivers to understand their issues and offer resolutions in planning the management of their loads.
• Portraying a professional appearance and manner at all times as a representative of Knowles Logistics

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles logistics Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment.
• Confident to have open discussions with colleagues enabling decisions to be made about any changes necessary
• Open to changes within the workplace
• Flexibility over shift patterns to support the team
• Professional at all times working with colleagues within your own and other departments

Salary:  Dependant on experience, discussed at interview.

Warehouse Operatives that have the ability to function well as part of a team. You must have very effective organisational and communication skills and a flexible approach to work. Minimum of 1 years’ experience of working within a Warehouse environment. Fork Lift Truck Certificate, Counterbalance, Pivot, Flexi/Bendi trucks is an advantage. The ability to multi‐task and work in a fast paced environment. Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers. Ensuring a high standard of hygiene at all times, clean as you go work ethic (damages, spillages and general hygiene are maintained at all times)

Requirements:

• Minimum of 1 years’ experience of working within a Warehouse environment
• Fork Lift Truck Certificate, Counterbalance, Pivot, Flexi/Bendi trucks – Desirable: (MEWP) Scissor Lift Certificate
• Must be able to work as assigned in either office or warehouse environments
• Professional in appearance
• Diligent attention to detail and attention to safety of themselves and others around the workplace
• Ability to multi‐task and work in a fast paced environment
• Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers
• Highly organised, self-sufficient and able to work on own initiative and to tight deadlines
• Flexible in approach to work and adaptable to fit into different teams and environments
• Confident and approachable
• Chemical and Manual Handling Trained Desirable but not essential as training will be given
• Must hold a full UK driving licence and have own transportation to work

Accountable KPI’s:

• Customer Service – Accuracy of stock levels when picking orders – 98%
• Quality – Ensure product is loaded correctly and safely for transit – 99%
• Cost – Ensure safe storage and loading to eradicate breakages – 1%

Key Accountabilities:

Customer Service

Ensure effective and efficient running of the warehouse function and customer satisfaction by: 

• Taking delivery of goods and supplies
• Storing of goods
• Picking of goods
• Preparation of stock
• Loading of stock by hand, pump truck or forklift
• Keep accurate records of stocks
• Assisting with stock taking as and when required
• Keeping warehouse and work area clean and tidy through use of chemicals and non hazardous equipment
• Use of the correct methods for manual handling
• Use of automatic wrapper to correct procedure
• Completion of relevant paperwork
• Correct completion of the picking and unloading paperwork and IT based systems
• Ensuring cleanliness of stock and warehouse (this includes cleaning spillages and damages as they happen or on discovery)

Communication

• Contact internal customers to resolve any queries or problem that may arise with paperwork
• Responding to and dealing with customer communication by email and telephone

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns or near misses to the Site Manager

HGV Class 1 & 2

Requirements:

• Required to regularly work to tight deadlines that may require additional hours of work at times of pressure
• Flexibility is required during peak periods e.g. Christmas, Easter, etc. and to work additional shifts to cover holiday and sickness
• Ability to work to strict deadlines in a time critical environment
• Professional and courteous when communicating with colleagues or customers
• C+E UK Licence
• Up to date CPC Training
• Ability to multi‐task and work in a fast paced environment
• Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers
• Professional in appearance
• Must have own transport and full UK driving licence and own transportation to work

Key Accountabilities:

• Providing high standard of customer service and relations to customers and suppliers, ensuring compliance with their site rules and regulations at all times
• Liaising with the Transport desk to make them aware of any potential difficulties or any variations from original brief
• Ensuring that the vehicle is driven at all times with the utmost concern for other road users, pedestrians and the local environments through which you travel
• To accurately complete all documentation required by the Company and the customer
• Ensuring that all Company rules and regulations and compliance with legislation is achieved at all times
• Ensuring that paperwork is checked against consignment, reporting any issues or differences
• To strive to ensure the punctual collection and delivery of all loads
• Ensuring the safety of the vehicle and its load at all times whilst on duty and reporting any defects to the Traffic office/Workshop as soon as identified
• Assisting with the loading and unloading of the vehicle, using lifting equipment where authorised and trained to do so
• To be flexible in terms of starting and finishing times of shifts
• To maintain the cleanliness of the vehicle whilst on duty, leaving the vehicle as you would expect to find it and reporting of any defects immediately
• To undertake any other tasks as reasonably requested by Transport Operator
• To maintain trailer hygiene to the standards set by our customer including sweeping out of the trailers as and when required or instructed.
• This list is not exhaustive and the job holder may be required to undertake other duties commensurate with the position as required.

Communication

• Contact internal customers to resolve any queries or problem that may arise.
• Responding to and dealing with both internal and external customer communication by email and telephone and in person

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns to the Transport Manager

Warehouse Operatives that have the ability to function well as part of a team. You must have very effective organisational and communication skills and a flexible approach to work. Minimum of 1 years’ experience of working within a Warehouse environment. Fork Lift Truck Certificate, Counterbalance, Pivot, Flexi/Bendi trucks is an advantage. The ability to multi‐task and work in a fast paced environment. Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers. Ensuring a high standard of hygiene at all times, clean as you go work ethic (damages, spillages and general hygiene are maintained at all times)

Requirements:

• Minimum of 1 years’ experience of working within a Warehouse environment
• Fork Lift Truck Certificate, Counterbalance, Pivot, Flexi/Bendi trucks – Desirable: (MEWP) Scissor Lift Certificate
• Must be able to work as assigned in either office or warehouse environments
• Professional in appearance
• Diligent attention to detail and attention to safety of themselves and others around the workplace
• Ability to multi‐task and work in a fast paced environment
• Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers
• Highly organised, self-sufficient and able to work on own initiative and to tight deadlines
• Flexible in approach to work and adaptable to fit into different teams and environments
• Confident and approachable
• Chemical and Manual Handling Trained Desirable but not essential as training will be given
• Must hold a full UK driving licence and have own transportation to work

Accountable KPI’s:

• Customer Service – Accuracy of stock levels when picking orders – 98%
• Quality – Ensure product is loaded correctly and safely for transit – 99%
• Cost – Ensure safe storage and loading to eradicate breakages – 1%

Key Accountabilities:

Customer Service

Ensure effective and efficient running of the warehouse function and customer satisfaction by: 

• Taking delivery of goods and supplies
• Storing of goods
• Picking of goods
• Preparation of stock
• Loading of stock by hand, pump truck or forklift
• Keep accurate records of stocks
• Assisting with stock taking as and when required
• Keeping warehouse and work area clean and tidy through use of chemicals and non hazardous equipment
• Use of the correct methods for manual handling
• Use of automatic wrapper to correct procedure
• Completion of relevant paperwork
• Correct completion of the picking and unloading paperwork and IT based systems
• Ensuring cleanliness of stock and warehouse (this includes cleaning spillages and damages as they happen or on discovery)

Communication

• Contact internal customers to resolve any queries or problem that may arise with paperwork
• Responding to and dealing with customer communication by email and telephone

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns or near misses to the Site Manager