Transport Operator/ Planner

Due to continued expansion, we are looking to recruit additional transport planners to ensure the effective running of the Knowles Logistics fleet. Planning and managing effective movement of freight around the country, including providing strong planning of the operational logistics arm of the business. Effective communication with the customer service team to meet the demands of the customer and providing the best customer service possible to internal and external stakeholders.

Fleet / Driver management

Ensure the effective running of the Knowles fleet through:

• Allocation of 100% of the daily plan against all drivers and loads
• Following and updating the execution of the daily plan including systems updates
• Maximising drivers workers hours within the Tachograph and WTD framework
• Making decisions on how many vehicles are required to deliver shipments
• Communication of any issues or failures that are unavoidable to the relevant customer/representative including out of hours communication
• Proactive management of the fleet – including making changes and replanning any issues with loads or drivers
• Communication of the plan to all drivers to ensure the drivers are all in place at the correct times to collect loads and deliver them
• Briefing and debriefing of drivers on the current day/night plans
• Working in tandem with the driver debrief administrators
• Ensuring completion of a thorough handover to the next transport operators on the following shift
• Attending daily operational meetings on a rota basis with timely information about the previous and current days plan
• Working together with the planners to achieve the customer requirements
• Working out costs of delivery and monitoring revenue on a day to day basis
• Reviewing load plans and looking at contingency strategies where necessary
• Entry of all movements of jobs onto the relevant PC and web based systems
• Reporting any concerns to the Head of Transport
• Working in tandem with the other transport operators within the team on the same shift and on other shifts
• Raising any concerns over delivery with other teams and providing solutions for resolution

Systems

• Entering driver and vehicle information of the daily plan into Road Runner for the following 24 hours
• Updating Road Runner with live load information when debriefing drivers in person or over the phone
• Understanding and checking the warehouse management system to foresee any issues with loads

Cost control

• Minimise overtime, nights out and demurrage. Reduce agency labour through effective planning of driver and vehicle usage

Customer Service

• Answering telephone in a professional manner and dealing with field and customer enquiries.
• Speaking to drivers to understand their issues and offer resolutions in planning the management of their loads.
• Portraying a professional appearance and manner at all times as a representative of Knowles Logistics

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles logistics Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment.
• Confident to have open discussions with colleagues enabling decisions to be made about any changes necessary
• Open to changes within the workplace
• Flexibility over shift patterns to support the team
• Professional at all times working with colleagues within your own and other departments