Careers

Working with the planning team to ensure effective running of the day to day Knowles Logistics Pallet Network fleet. Planning and manage effective movement of freight around the local area, including providing strong planning of the operational logistics arm of the business. Effective communication with the team to meet the demands of the network and providing the best customer service possible to internal and external stakeholders. Able to communicate efficiently with the drivers and monitor / problem solve any issues that may occur.

Minimum of 2 years’ experience  in a fast paced transport or logistics environment. Operator licencing awareness along with up to date knowledge of compliance such as gross weights, construction an use regulations, Working Time Directive and EU Drivers hours. PC literate – Sound working knowledge of Microsoft Word, Excel & PowerPoint, Traffic management and warehouse management systems along with any other IT/ web based systems. Strong verbal and written communication skills along with excellent customer service skills. Highly organised, self-sufficient and as well as working as part of a team, have the ability to work on own initiative and to tight deadlines. Be flexible in your approach to work and hours, adaptable to change and a strong team player. Local (PE) area knowledge, this will grow as you develop into the role. Reliable and adaptable to fit into different teams and environments with a flexible approach to work and hours. Strong people management, leadership  and interaction skills. Proactive with the ability to make quick decisions and to communicate changes swiftly to those affected by the changes made. A highly organised self-starter, responsible for own actions and decisions.

About us:

Knowles Logistics is trusted by some of the biggest and best-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long-term benefits for both parties. We aim to carry out our operations sustainably, and that’s not just by minimising our environmental impacts but also by examining efficiencies across the business and fully embracing development opportunities.

The Role:

You will provide leadership and support for a team of direct reports in the warehouse on a day-to-day basis and establish yourself as a key player in the wider Operational Management team. You will be expected to plan, delegate, and monitor the workload across all warehouse functions within your area in order to meet the required operational service level across a range of customers in a safe and efficient manner.

You can demonstrate strong leadership skills to drive forward positive changes in the company culture, team performance and operational processes, to be an advocate of the Knowles Health & Safety culture and ensure compliance of processes at all times. Some of what is required is shown below, however this list not exhaustive.

Requirements:

Must have:

• Minimum of 3 years’ experience in a Warehouse environment
• Experience with using WMS systems
• Ability to multi‐task and work in a fast paced environment
• Be self-sufficient, able to work on own initiative and to tight deadlines
• Good time keeping, highly organised and be adaptable to change
• Excellent communication skills both written and verbal
• Solid understanding of relevant Health & Safety practices
• Excellent numerical skills with high accuracy and attention to detail
• Be competent with Microsoft Excel and Word

Key accountabilities:

• Have excellent verbal communication skills and the ability to communicate effectively with customers, peers, subordinates and managers
• Be confident and approachable to all internal and external customers
• Respond to all customer emails and phone calls in a helpful, positive and professional manner
• Ensure all operational issues are escalated as required
• Provide accurate end of shift updates to the Area Manager for handover purposes in
• Have excellent verbal communication skills and the ability to communicate effectively with customers, peers, subordinates and managers

• Be confident and approachable to all internal and external customers
• Respond to all customer emails and phone calls in a helpful, positive and professional manner
• Ensure all operational issues are escalated as required
• Provide accurate end of shift updates to the area manager for handover purposes including what has been achieved and what is still outstanding
• Utilise spare resource and equipment effectively by working with other supervisors
• Demonstrate the correct behaviours and lead by example in all areas of your work
• Support new starters into the business by offering guidance, training and support
• Manage and support any short or long term absences from the team including monitoring, return to work interviews and follow up action as required
• Manage any conduct and performance issues from the team with counselling, training or retraining, performance improvement plans and disciplinary action as required

What We Offer / Benefits:

• We have training and development.
• Free uniform & PPE provided.
• Auto enrolment into pension.
• Statutory holiday entitlement.
• Salary – depending on experience and discussed at interview.

Warehouse Operatives that have the ability to function well as part of a team. You must have very effective organisational and communication skills and a flexible approach to work. Minimum of 1 years’ experience of working within a Warehouse environment. Fork Lift Truck Certificate, Counterbalance, Pivot, Flexi/Bendi trucks is an advantage. The ability to multi‐task and work in a fast paced environment. Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers. Ensuring a high standard of hygiene at all times, clean as you go work ethic (damages, spillages and general hygiene are maintained at all times)

Requirements:

• Minimum of 1 years’ experience of working within a Warehouse environment
• Fork Lift Truck Certificate, Counterbalance, Pivot, Flexi/Bendi trucks – Desirable: (MEWP) Scissor Lift Certificate
• Must be able to work as assigned in either office or warehouse environments
• Professional in appearance
• Diligent attention to detail and attention to safety of themselves and others around the workplace
• Ability to multi‐task and work in a fast paced environment
• Excellent verbal communication skills and the ability to communicate effectively with Customers and Co‐Workers
• Highly organised, self-sufficient and able to work on own initiative and to tight deadlines
• Flexible in approach to work and adaptable to fit into different teams and environments
• Confident and approachable
• Chemical and Manual Handling Trained Desirable but not essential as training will be given
• Must hold a full UK driving licence and have own transportation to work

Accountable KPI’s:

• Customer Service – Accuracy of stock levels when picking orders – 98%
• Quality – Ensure product is loaded correctly and safely for transit – 99%
• Cost – Ensure safe storage and loading to eradicate breakages – 1%

Key Accountabilities:

Customer Service

Ensure effective and efficient running of the warehouse function and customer satisfaction by: 

• Taking delivery of goods and supplies
• Storing of goods
• Picking of goods
• Preparation of stock
• Loading of stock by hand, pump truck or forklift
• Keep accurate records of stocks
• Assisting with stock taking as and when required
• Keeping warehouse and work area clean and tidy through use of chemicals and non hazardous equipment
• Use of the correct methods for manual handling
• Use of automatic wrapper to correct procedure
• Completion of relevant paperwork
• Correct completion of the picking and unloading paperwork and IT based systems
• Ensuring cleanliness of stock and warehouse (this includes cleaning spillages and damages as they happen or on discovery)

Communication

• Contact internal customers to resolve any queries or problem that may arise with paperwork
• Responding to and dealing with customer communication by email and telephone

Teamwork

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Transport Ltd teams
• Maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely and securely and reporting of any concerns or near misses to the Site Manager